IT Technical Support (H/F)

As a Fleet Support Engineer, you will be responsible for the following: - Carrying out the design of structural repairs for complex issues requiring prompt resolution, providing support for minor and major repairs required by clients on a longer-term basis. - Investigating the existence of previous cases of damage and similar repairs to ensure consistent support. - Developing generic repair procedures to effectively address recurring issues. - Liaising with customers and internal stakeholders, employing communication skills to oversee the entire lifecycle of global critical queries, from initial receipt to full resolution, ensuring transparency, accuracy, and customer satisfaction throughout the process. - Actively participating in Design Organization activities by preparing and releasing critical approval documents under Part21J delegation. - Managing a portfolio of subcontractors, ensuring clear work specifications, expectations, and systematic monitoring of OTD/OQD. - Taking part in on-site damage assessment missions to evaluate the structural integrity of in-service aircraft subjected to potentially severe damage scenarios (such as engine fires, hard landings, runway excursions, ground collisions). - Providing on-site technical support for major repairs and/or replacements carried out by clients or by ATR Part 145 teams, as required. ###