40 IT & Software Developer jobs in France
Product Technical Support Advisor
29 000 - 32 000 €
Corston Architectural Detail
Rue de l'Université 2, Paris
29 000 - 32 000 €
Requirements
Must:
- Natural technical aptitude with products, installations, or hardware.
- Confident telephone manner — calm, clear, and able to reassure customers.
- Strong problem-solving skills with a logical and methodical approach.
- Ability to translate technical information into simple, helpful explanations.
- Strong written communication for email support.
- Excellent time management and ability to handle multiple queries.
- Previous technical support experience (desirable).
- Experience in electrical products, lighting, hardware, or home renovation (desirable).
- Experience in customer service or trade support (desirable).
- French-speaking (for France role) (desirable).
- Understanding of CRM systems (desirable).
Responsibilities
- Provide expert telephone and email support to customers, installers, electricians, and trade clients.
- Troubleshoot product installation issues, including switches, sockets, lighting, and hardware.
- Explain technical specifications clearly, such as lighting illumination range, IP ratings, compatibility, wiring requirements, and dimmer functionality.
- Guide customers through installation steps in a safe, compliant, and user-friendly manner.
- Work with our Product Engineers to escalate complex queries or identify product improvements.
- Deliver a best-in-class service, always maintaining Corston’s calm, consultative, and solutions-focused tone.
- Take overflow customer orders during busy periods, supporting the wider customer service team.
- Maintain accurate notes and logs of customer interactions in CRM systems.
- Follow up on open technical tickets to ensure timely resolution.
- Stay up to date on all Corston products and new launches.
- Provide feedback to Product, Engineering and Quality teams regarding recurring technical issues or customer insights.
- Support the creation of technical documentation, FAQs, training guides, and installation tips.
- Participate in cross-functional project work, such as showroom support or product testing.
Description
At Corston Architectural Detail, we believe every detail in the home matters. Our coordinating collections of switches & sockets, hardware, and lighting are designed with precision engineering, timeless style, and effortless installation in mind. Our mission is to make renovation beautifully simple, and delivering exceptional customer support is a key part of the Corston experience. As we expand across the UK, Europe, and the USA, we are growing our Technical Support team to ensure customers receive the same outstanding service wherever they are in the world. We offer a competitive salary, full product training, and ongoing development, with beautiful, modern working environments in all locations.
Something wrong or incorrect with this job? Tell us in the chat 💬 on the right ➡️
You can find IT Support Engineer salaries in France here.
How many IT Support Engineer jobs are in France?
Currently, there are 40 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is France a good place for IT Support Engineers?
France is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in France?
Cegid, Corston Architectural Detail, Armée de l'Air et de l'Espace, TOTALENERGIES, EOSIUM, CREDIT MUTUEL ARKEA SC, TALENTS DIGITAL among others, are currently hiring for Support roles in France.
The company with most openings is Armée de l'Air et de l'Espace as they are hiring for 17 different IT Support Engineer jobs in France. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Armée de l'Air et de l'Espace as they are hiring for 17 different IT Support Engineer jobs in France. They are probably quite committed to find good IT Support Engineers.