Network Systems Administrator

- Managing Texplaineds IT infrastructure, including configuring workstations (Mac & Windows) and servers (Linux) - Handling updates, backups, security, hardware replacements, licensing, and user support - Administering company networks (wired & Wi-Fi), routers, switches, IP addressing, and WAN connection - Managing Linux-based internal services (DHCP, DNS, NAS, Jira, Git, etc.) - Administering the texplained.com website hosting (OVH), including PHP & MySQL upgrades and backups - Updating the texplained.com website (WordPress, WooCommerce, Sensei Pro + Vimeo) - Administering an AWS + Linux FTPS server, user management, security updates, scheduled tasks, TLS certificate management - Administering DNS (Gandi) - Managing Google Workspace (user creation, permissions, security) and Google Ads support - Performing software testing, writing test plans, designing test cases, creating test datasets - Writing and executing manual and automated test cases, enhancing the test environment (scripting) - Analyzing, qualifying, and tracking bugs - Delivering, installing, and training customers on our software - Handling customer requests (written and phone support, mainly in English) - Reproducing issues and coordinating with the internal team for troubleshooting - Developing investigation and resolution plans, providing workarounds for incidents - Managing support tickets and collaborating with various company departments - Documenting support cases in a knowledge base - Ensuring service level agreements are met - Reporting on handled cases and time spent with clients - Proposing service quality improvements - Managing customer access rights