IT Service Engineer

- Provide on-site IT support to users within the Paris office as the first point of contact for all IT issues and requests - Deliver fast and effective first-line resolution, minimising escalation where possible - Own the end-to-end onboarding experience for new joiners, ensuring all devices, access, and systems are fully set up from day one - Support and maintain end-user devices, meeting room technology, collaboration tools, and office IT equipment - Log, manage, and update incidents and service requests through ITSM tools in line with agreed processes - Build strong working relationships with local users and provide clear, professional communication at all times - Collaborate with global Service Desk and Level 2/3 teams to escalate and resolve complex technical issues - Maintain and improve IT knowledge base articles and standard operating procedures to ensure consistency of service - Contribute to IT projects, rollouts, and continuous improvement initiatives across the business - Provide occasional travel support to other European offices as required (approx. 10%)