IT Support Technician - VIP H/F

- Provide on-site support (levels 1, 2, and 3) for the Groups VIPs, covering headquarters and additional locations - Manage the IT fleet (Windows and Apple): configuration, deployment, maintenance - Work on mobile devices (tablets, smartphones) - Participate in onboarding/offboarding: account creation follow-up, account and equipment setup, training/support, device handover and collection - Deploy and support the adoption of new hardware and software solutions - Write, maintain, and distribute technical procedures and user guides - Create, track, and close tickets in the ticketing tool (ServiceNow) - Conduct first-level investigation and support on on-prem and cloud infrastructures used by VIPs - Ensure daily operation and first/second-level support for audiovisual equipment at headquarters and branch locations - Prepare rooms before meetings/events: network checks, Microsoft Teams Room (MTR) environment tests, UC & AV monitoring tools setup, audio/video/network checks and live monitoring - Provide in-room and/or control-room support for audio, video, lighting, recording, etc. - Operate and troubleshoot equipment such as video switchers, matrices, audio processors, PTZ cameras, amplification systems, wireless microphones, etc. - Participate in routine tests and proactive maintenance with the IT team - Contribute to the creation and update of audiovisual operation plans - Demonstrate excellent spoken French and comfortable professional English with international stakeholders - Maintain impeccable behavior in VIP environments: rigor, confidentiality, clear and tailored communication, proper presentation