129 IT & DĂ©veloppeurs offres d'emploi en France
Product Technical Support Advisor
29 000 - 32 000 €
Corston Architectural Detail
Rue de l'Université 2, Paris
29 000 - 32 000 €
Exigences
Obligatoire:
- Natural technical aptitude with products, installations, or hardware.
- Confident telephone manner — calm, clear, and able to reassure customers.
- Strong problem-solving skills with a logical and methodical approach.
- Ability to translate technical information into simple, helpful explanations.
- Strong written communication for email support.
- Excellent time management and ability to handle multiple queries.
- Previous technical support experience (desirable).
- Experience in electrical products, lighting, hardware, or home renovation (desirable).
- Experience in customer service or trade support (desirable).
- French-speaking (for France role) (desirable).
- Understanding of CRM systems (desirable).
Responsabilités
- Provide expert telephone and email support to customers, installers, electricians, and trade clients.
- Troubleshoot product installation issues, including switches, sockets, lighting, and hardware.
- Explain technical specifications clearly, such as lighting illumination range, IP ratings, compatibility, wiring requirements, and dimmer functionality.
- Guide customers through installation steps in a safe, compliant, and user-friendly manner.
- Work with our Product Engineers to escalate complex queries or identify product improvements.
- Deliver a best-in-class service, always maintaining Corston’s calm, consultative, and solutions-focused tone.
- Take overflow customer orders during busy periods, supporting the wider customer service team.
- Maintain accurate notes and logs of customer interactions in CRM systems.
- Follow up on open technical tickets to ensure timely resolution.
- Stay up to date on all Corston products and new launches.
- Provide feedback to Product, Engineering and Quality teams regarding recurring technical issues or customer insights.
- Support the creation of technical documentation, FAQs, training guides, and installation tips.
- Participate in cross-functional project work, such as showroom support or product testing.
La description
At Corston Architectural Detail, we believe every detail in the home matters. Our coordinating collections of switches & sockets, hardware, and lighting are designed with precision engineering, timeless style, and effortless installation in mind. Our mission is to make renovation beautifully simple, and delivering exceptional customer support is a key part of the Corston experience. As we expand across the UK, Europe, and the USA, we are growing our Technical Support team to ensure customers receive the same outstanding service wherever they are in the world. We offer a competitive salary, full product training, and ongoing development, with beautiful, modern working environments in all locations.
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Vous pouvez trouver les statistiques salariales des IT Support Ingénieur salaires en France.
Combien y a-t-il d'emplois IT Support Ingénieur dans en France?
Actuellement, il y a 129 Support travaux. Consultez Ă©galement: JIRA offres d'emploi, Confluence offres d'emploi, Linux offres d'emploi, ICT offres d'emploi - tous avec des Ă©chelles de salaire.
Est De France est un bon endroit pour les IT Support Ingénieurs?
France est l'un des meilleurs pays pour travailler comme IT Support Ingénieur. Il a une communauté de startups dynamique, des hubs technologiques en pleine croissance et, le plus important : de nombreux emplois intéressants pour les personnes qui travaillent dans la technologie.
Quelles entreprises embauchent pour des IT Support Ingénieur offres d'emploi en France?
Segula Technologies, Sopra Steria, DIOPTASE, KLODIOS, Corston Architectural Detail, Sanofi EU, Crédit Mutuel Arkéa entre autres, recrutent actuellement pour des postes Support en France.
L'entreprise avec le plus d'ouvertures est MICHAEL PAGE car ils embauchent pour 35 différents IT Support Ingénieur offres d'emploi en France. Ils sont probablement assez déterminés à trouver de bons IT Support Ingénieurs.
L'entreprise avec le plus d'ouvertures est MICHAEL PAGE car ils embauchent pour 35 différents IT Support Ingénieur offres d'emploi en France. Ils sont probablement assez déterminés à trouver de bons IT Support Ingénieurs.